Booking Information and Conditions - Touring Caravans and Tents.

Booking Information - Touring Caravans and Tents

Late Arrivals If you will be arriving after 5.00pm or you are delayed on your journey please let us know by calling 01834 843 414. Pitches not taken on expected day of arrival will be considered cancelled, unless you tell us you will be arriving late, and please note no refunds will be given. If we can’t re-let the pitch you will be liable for the balance of payment.

Pitches We will always try to accommodate all allocation requests in regards to the position of your pitch, however we cannot guarantee it.

Pets Dogs are welcome at Wood Park but must not be kennelled and should remain tethered when not being walked. Please clean up after your dog and do not leave it unattended at any time. Dogs must be kept on a lead at all times when in the park grounds. We reserve the right to ask that the owner remove the pet from the park if it causes a nuisance or danger to other guests. Anyone reported of allowing their dog to foul without picking up will be asked to leave without refund. All tourers are limited to one dog per pitch. This concession is not interchangeable between pitches.

Facilities Limited facilities available up to Spring Bank Holiday and after mid September. We reserve the right to alter or withdraw any Park or club facility for any good and sufficient reason or according to demand without prior notice. In the event of the bar not being open, there is a pub within 5 minutes walk.

Awnings Awnings cannot face each other and also we do not allow annexes on awnings or gazebo’s at Wood Park.

Electric hook-up Electric hook-up - you must be fitted with proprietory make ELCB (earth trip). Home-made or modified extension leads are not acceptable. Portable generators are not allowed.

Continental Caravans If you have a continental caravan with the door on the drivers side it is Important you tell us so that we can allocate a suitable pitch. We are unable to accommodate particularly large continental caravans eg Tabbert, Hobby/LMC,etc.

Safety In the interests of safety and for the comfort of other guests, parents are requested to ensure that children do not ride bikes, scooters, skateboards and rollerskates/blades or use BB guns around the park. Thank you for your co-operation. Please note: Adult cyclists may cycle through the park observing the speed limit of 5mph.

Refuse Please put all refuse and charcoal in the bins provided. Recycling bins are also provided for cardboard, glass, tins, plastic and paper.

Barbeques Please keep Barbeques off the ground. Barbeques and candles must not be used inside awnings or tents due to the risk of carbon monoxide poisoning. Please note no fires or fire pits are permitted at Wood Park.

Wifi Wifi is available throughout the park courtesy of Camping Connect. (Charges apply).

Booking Conditions - Touring Caravans

1.Cars. ONE CAR PER UNIT ONLY . During peak season and bank holidays we only allow one car per booking/unit. At other times, a second car is only allowed by prior arrangement which must be parked on the car park. Please advise us if you have a 4x4 vehicle. Commercial vehicles, Truck-type vehicles eg Navara, Hilux, Warrior etc, and transit type vans must park on the car park at all times. If you have day visitors they are not allowed to park on the grass by your unit . They MUST park on the Visitors Car Park, call at reception and walk through the Park. For security reasons, all visitors MUST report to Reception before joining you. During exceptionally wet weather the Park Owners may request that some or all cars are parked on the car parks.

2. One couple or one family (parents with children) per unit only (unless a second couple are your parents). No unit may be occupied by more than the number for which it was originally designed by the manufacturer, excluding the awning. Only persons named on the booking form to occupy and use the unit. Maximum number of occupants is five including babies and children. However, if you are a family of 2 adults and 4 children there is an extra charge of £2 per night. We reserve the right not to allow any increase in number of occupants once a booking has been made either verbally or on the booking form.

NO CHANGEOVER OF OCCUPANCY. Bookings are not transferable to other people

3. We regret we cannot accept bookings from parties of single people, groups or multiple family groups. Please do not book individually and form a group on arrival as you will be asked to leave the park with no refund.

4. In the event of cancellation please telephone us quickly so that we can try to re-allocate the pitch and then the receipt MUST be returned to us the same day by First Class post. Cancellations are not accepted until the receipt has been received by us. Email cancellations are not accepted. Deposits are non-returnable (in the event of cancellation this will cover administration and other costs incurred by us) but, if you cancel (due to illness or redundancy of a member of your party named on the booking form) more than 14 days before your holiday we may be able to offer you an alternative date during the current season. If the balance has been paid in advance 50% of the balance will be refunded if the cancellation is more than 7 days before the start of your holiday on receipt of a doctors note or employers letter confirming redundancy. If it is less than 7 days then no refund will be given. If we are able to re-let the pitch then a refund will be given minus the original deposit. If you do not arrive without notifying us, you will be liable for any outstanding balance or payment If, due to exceptional circumstance, we have to cancel your booking, we will give you a full refund of the money you have paid, but we will not be liable for any other costs.

5. Liability. The Proprietors cannot accept responsibility for any personal injury, loss or damage to property, including motor vehicles, sustained in occupation, however caused unless it is due to our neglect. The use of the Park grounds, facilities or equipment shall be at the sole risk of the persons using them. It is the responsibility of parents to supervise their children where appropriate.

6. We reserve the right to end your holiday early without notice if you or anyone in your party (including any visitors) behave in a manner likely to cause damage, distress, danger or to other guests, staff or property (ours and neighbouring) or whose behaviour is illegal, offensive, disruptive or inappropriate. No refunds will be made of any monies received if we have to end your holiday early by asking you to leave. No noise after 11pm. Please consider other holiday makers.

7. No refunds are given if your Pitch is vacated early and before your booked departure date for whatever reason.

8. The Proprietors reserve the right to refuse bookings or to amend or add to booking conditions without notice.

9. Alterations to booking must be approved by telephone (Not email) and then this receipt must be returned to us by first-class post with a covering letter. All alterations will incur a charge of £5 to cover administration, stationary and/or postage, unless the booking is extended for additional nights, when no charge will be made.

10. We will only use your personal information to handle your enquiry or booking. We will never pass your information to a third party, unless required to do so by law. Your information is not stored on a database.

11. We do our best to ensure our website and brochure are accurate. However, they are prepared before the season and there may be changes in, for example, the position of individual caravans.

12. Please be aware that over the season there may be some erosion of the grass on individual pitches due to continual use of groundsheets, this is unavoidable on all parks.

13. We cannot take responsibility for things that are out of our control, eg fire, flood, adverse weather conditions, war, epidemics etc that might affect our park or facility.

14.Copyright. You cannot copy anything from our website or brochure - photos or wording - without our express permission.